YOUR RIGHTS
Know your rights, understand your choices and speak up when something is not right.
Participant rights remain relevant before, during and after support begins. This page explains dignity, privacy, informed choice, consent, communication, safe service delivery and the right to raise feedback, complaints or concerns, including where to seek external help if an issue cannot be resolved directly.
Registered NDIS ProviderBrisbane and surrounding communities
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WHAT THIS MEANS FOR YOU
Your rights travel with you into every support interaction.
Dignity, privacy, choice, consent, accessible communication and safe service delivery should be visible in ordinary support—not only when something goes wrong. This page explains those rights in practical terms and shows the feedback, complaint and external pathways available when a concern is not resolved.
Be treated with dignity and respectSupport should protect privacy, personal boundaries, identity, culture and the participant’s right to be treated as an adult…
Have your privacy protectedPersonal information should only be collected, used and shared for appropriate purposes and with suitable authority or consent.
Make choices and be involved in decisionsParticipants should be involved in decisions about their support, workers, routines, goals and changes to the service relationship.
YOUR INFORMATION, YOUR CHOICE
Clear information supports informed decisions.
You can ask questions, involve someone you trust and use feedback or concern pathways when needed.
Choice and control
You should be involved in decisions about your support.
Privacy and dignity
Personal information and everyday support should be handled respectfully.
Speak up
Feedback, complaints and concern pathways should remain accessible.
KEY INFORMATION
The important parts, made easier to scan
Use these points as a practical guide, then ask questions where your situation is different.
Be treated with dignity and respect
Support should protect privacy, personal boundaries, identity, culture and the participant’s right to be treated as an adult with their own preferences.
Have your privacy protected
Personal information should only be collected, used and shared for appropriate purposes and with suitable authority or consent.
Make choices and be involved in decisions
Participants should be involved in decisions about their support, workers, routines, goals and changes to the service relationship.
Receive information in ways you can understand
Information should be explained clearly and, where practical, adapted to communication, language or accessibility needs.
Raise concerns and complaints
Participants can speak up about service quality or safety without being punished or treated differently for doing so.
ExploreAccess advocacy or external support
Participants can choose to involve an advocate, family member, carer or other trusted person when they want support to understand or exercise their rights.
Use an external complaint pathway
You can contact the NDIS Quality and Safeguards Commission directly if you want to make a complaint outside Live Life Support.
A PRACTICAL PATHWAY
Turn information into a clear next step
Participant information should make action easier rather than create more paperwork.
Know your rights
Use clear participant information to understand what you can expect.
Ask for support to understand
Involve a trusted person or advocate if you choose.
Give feedback or complain
Use the pathway that fits the issue you want addressed.
Report concerns
Use the concern pathway for safety or quality issues and call 000 for immediate danger.
PARTICIPANT PATHWAYS
Other participant information you may need
Move directly to the next relevant page.
Feedback & Complaints
Tell Live Life Support what worked well, what could be improved or what needs formal attention. This page explains the feedback and complaint pathway and provides a dedicated form so participants, families, carers, advocates and other authorised people can share an experience clearly, request a response and identify any communication or accessibility preferences.
ExploreReport a Concern
Use this dedicated pathway to raise a non-emergency safety, safeguarding, privacy, conduct or service-quality concern. The form asks about immediate risk, what happened, who may be affected and how you would prefer us to respond. For immediate danger or a life-threatening emergency in Australia, call 000.
ExploreParticipant Resources
Participant information should be easy to locate when you need it. Use this page to move directly to rights, service agreements, NDIS plan information, getting started, feedback, complaints, concern reporting and other practical resources connected with receiving support from Live Life Support.
ExploreFREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Clear answers to common questions, with room to contact us if your situation is different.
Can I make choices about my support?
Participant choice, consent, dignity, privacy and involvement in decisions should remain visible throughout support.
Can I make a complaint?
Yes. The Feedback & Complaints page provides a dedicated pathway.
What if I have a safety concern?
Use the Report a Concern pathway. For immediate danger or an emergency, call 000.
Can I involve an advocate?
Yes. You can involve a trusted person or advocate if you choose.