REPORT A CONCERN

If something does not feel right, there should be a clear and safe way to say so.

Use this dedicated pathway to raise a non-emergency safety, safeguarding, privacy, conduct or service-quality concern. The form asks about immediate risk, what happened, who may be affected and how you would prefer us to respond. For immediate danger or a life-threatening emergency in Australia, call 000.

Get Support Call 0423 957 977

Registered NDIS ProviderBrisbane and surrounding communities

WHAT THIS MEANS FOR YOU

If something feels unsafe or wrong, there should be a clear way to raise it.

A concern may relate to safety, safeguarding, conduct, privacy or the quality of support. Use the dedicated Contact-quality form to explain what happened, identify any immediate risk and choose how you would like to be contacted. For immediate danger or an emergency, call 000.

Describe what happenedShare relevant safety, safeguarding, conduct, privacy or service-quality information.

Identify immediate riskThe dedicated form asks whether anyone may currently be at immediate risk.

Choose how we respondTell us the contact method and accessibility preferences that would make follow-up easier.

REPORT A CONCERN

Raise a safety, safeguarding, privacy or quality concern.

Use this focused concern form to describe a safety, safeguarding, privacy, conduct or service-quality issue, identify any immediate risk and tell us how you would prefer us to respond.

SAFETY & SAFEGUARDING

You can raise a concern without having every answer.

Tell us what you observed, were told or believe needs attention. You do not need to investigate or prove a concern before contacting us.

Immediate risk is asked directly.

The form keeps the immediate-risk question visible so safety information is not buried inside a general message.

A careful response starts with understanding.

You can share only what you know, involve a support person or advocate and tell us what communication approach would help.

WHAT YOU CAN EXPECT

01 Safety information is taken seriously

We identify immediate-risk and safeguarding information first.

02 Your choices remain visible

Tell us what you would like to happen next and how you prefer us to communicate where a response is appropriate.

03 Respect and privacy throughout the process

Raising a concern should not reduce the respect, dignity or quality of support you receive.

A CLEAR SPACE TO RAISE A CONCERN

Safety and safeguarding information deserves a visible pathway.

Tell us what you observed, were told or believe requires attention. You are not expected to investigate before speaking up.

AFTER YOU RAISE A CONCERN

A clear way to move forward.

Risk information is identified first, then the concern is reviewed through the appropriate internal pathway.

01 We review the risk information

Immediate-risk and safeguarding details are identified first.

02 We consider what action is needed

The concern is reviewed through the appropriate internal pathway.

03 We explain the next step where appropriate

Where a response is requested and appropriate, we explain what happens next.

Choose support for this conversation.

An advocate, interpreter, support person, Easy Read or another communication adjustment can be discussed.

Contact method · Best time · Accessibility · Support person

Choose what you share.

Share the information you have. Name and contact details can be limited to what is necessary, and you do not need to prove the concern before raising it.

TALK ABOUT YOUR CONCERN

0423 957 977

WRITE TO THE TEAM

contact@livelifesupport.com.au

Brisbane and surrounding communities

If there is an immediate threat to someone’s life or safety, call 000. This form is not an emergency response service.

CONCERN

Raise a Safety or Safeguarding Concern

Tell us what you observed, were told or believe needs attention. Immediate danger belongs with emergency services on 000.

Private first contactAccessibility welcomeNo obligation

01About You02The Concern03Next Step04Response Preferences

01 — ABOUT YOUShare only what is needed for us to understand and respond to the concern.

Full name (optional) I am raising this concern as Phone number (optional) Email address (optional)

02 — THE CONCERNSafety and safeguarding concerns deserve a clear pathway.

This concern is mainly about *Is anyone at immediate risk? *Person affected or participant name (optional) When or where did this occur? Please describe the concern *Has any action already been taken?

03 — NEXT STEPTell us what would help you feel the concern is being addressed appropriately.

What would you like to happen next? Would you like an advocate or support person involved?

04 — RESPONSE PREFERENCESChoose how we should contact you where a response is requested.

Preferred response Best contact time Communication or accessibility preferences

Share only what is needed. Avoid attaching or entering unnecessary medical records, identity documents or unrelated personal information in this first-contact form.

Private first contactChoose your response methodAccessibility preferences welcome

YOUR PATHWAY

What you can include and choose

These points help keep the process clear without asking for unnecessary information.

Immediate danger: call 000

The website form is not an emergency service. Call 000 if anyone is in immediate danger or urgent emergency assistance is required.

Describe the concern

Explain what happened, when it happened and the safety, conduct or quality issue you want the team to understand.

Tell us about ongoing risk

Indicate whether anyone may still be at risk so the concern can be triaged appropriately.

Choose a safe contact method

Provide a phone or email address the team can use without creating additional risk or difficulty for you.

NDIS Commission pathway

You can report an issue or make a complaint directly to the NDIS Quality and Safeguards Commission. The Commission can also be contacted on 1800 035 544.

Advocacy support

If you would like independent help to raise a concern or understand your options, an advocate can support you to speak up and take part in the process.

CLEAR AND RESPECTFUL

Safety and quality concerns deserve a clear pathway.

For immediate danger or an emergency, call 000. The website concern form is not an emergency response service.

Safety first

Use this pathway for conduct, quality or safety concerns; call 000 for immediate danger.

Relevant detail

Provide the information needed to understand and route the concern appropriately.

Visible next step

The process should make it clear how the concern will be reviewed or followed up.

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Clear answers to common questions, with room to contact us if your situation is different.

What if someone is in immediate danger?

Call 000. Live Life Support is not an emergency service.

Can someone help me report a concern?

Yes. You can involve a trusted person, advocate, family member or representative if you choose.

What information should I include?

Include what happened, when it happened, who may be affected and whether you believe any risk is ongoing. Only provide information that is reasonably necessary.

Can I also use an external pathway?

Yes. Depending on the issue, external safeguarding, complaint, advocacy or regulatory pathways may also be available.