CONTACT LIVE LIFE SUPPORT

A Conversation Can Be a Good Place to Start

Whether you are exploring disability support, making a referral, asking a question or raising something important, you are welcome to start with what you know.

Get Support Our Supports

Registered NDIS ProviderBrisbane and surrounding communities

CONCERNS & SAFETY

Raise something important without burying it in a general message.

Safety, safeguarding, privacy and other concerns have a dedicated pathway, including a direct immediate-risk question.

Report a Concern Your Rights

Registered NDIS ProviderBrisbane and surrounding communities

01 / 05

Registered NDIS ProviderPerson-centred supportChoice & controlDaily livingCommunity participationBuilding confidenceSupport across Brisbane & surrounding communities

WE ARE HERE TO LISTEN

Whatever brings you here, you deserve a clear and respectful place to begin.

You may be looking for disability support, making a referral, asking a question, or sharing feedback or a concern. You do not need to have everything worked out before getting in touch. Tell us what matters to you, and weu2019ll help make the next step easier to understand.

Support enquiries, referrals, general questions, feedback, and concerns are all welcome.

CHOOSE THE CONVERSATION YOU NEED

Six Clear Pathways. One Respectful Starting Point.

Choose the option that best matches why you are contacting us.

01SUPPORT ENQUIRY

Support Enquiry

Explore support needs, goals and availability.

02REFERRAL

Referral

A dedicated pathway for authorised referrers.

03GENERAL ENQUIRY

General Enquiry

Ask about services, availability or how we work.

04FEEDBACK

Feedback

Share a compliment, suggestion or experience.

05COMPLAINT

Complaint

Explain what happened and the outcome you want.

06CONCERN

Concern

Raise safety, safeguarding, privacy or another concern.

WHO CAN CONTACT US

You Can Reach Out for Yourself or With Someone You Trust

Participants are welcome to contact us directly. With appropriate consent, family members, carers, nominees, support coordinators and other professionals can also start the conversation.

Participants

Ask a question, explore support, request information or tell us what matters to you.

Families, Carers & Nominees

Support Coordinators

Check service fit, availability, referral information and practical next steps.

Health & Community Professionals

Start a referral or coordination conversation while protecting participant privacy and consent.

HUMAN FROM THE FIRST CONVERSATIONSupport begins with being understood.

YOU CAN START WITH WHAT YOU KNOW

You Donu2019t Need to Have Everything Worked Out Before You Contact Us

You might know exactly what you need, or you might simply know that something needs to change. Either is a reasonable place to begin.

Start with a question

Even a short enquiry can begin the conversation.

Choose how we contact you

Tell us what communication method and timing work best for you.

Take it one step at a time

You do not need to make every decision during the first conversation.

Communication support is welcome

Interpreter, Easy Read, a support person or another communication adjustment can be discussed when you contact us.

REACH US YOUR WAY

Choose the Channel That Feels Easiest.

Choose the direct contact option that suits you. Each card is an independent contact route.

CALL US0423 957 977

For a direct conversation.

GENERAL EMAILcontact@livelifesupport.com.au

For support, referral and general enquiries.

DIRECT CONTACTarlette@livelifesupport.com.au

A direct email option.

OFFICE / BUSINESS ADDRESS25 Diamond Dr, Yarrabilba, QLD 4207

Supporting Brisbane and surrounding communities. Tell us your suburb or postcode.

START WHERE IT FEELS RIGHT

Choose the conversation you would like to start.

Each option opens its own complete form and its own contextual guidance panel. Only the selected pathway is displayed.

Not sure which option to choose? General Enquiry is a safe place to begin, and we can redirect your message if another pathway is more suitable.

A PLACE TO BEGIN

You can start with a conversation.

Whether you know the support you want or are simply trying to understand your options, you do not need to have everything worked out before contacting us.

You do not need to arrive with every answer.

Tell us what you know, what matters to you, or simply what you would like help understanding. We can work through the next step together.

We’ll begin by listening.

Your enquiry starts with understanding your situation, not rushing you into a service or decision.

WHAT YOU CAN EXPECT

01 Your preferences matter

Choose how and when we contact you.

02 No pressure to decide

An enquiry is simply the beginning of a conversation.

03 Your voice has a place here

Questions, feedback and concerns are welcome.

HUMAN FROM THE FIRST CONVERSATION

Support should feel human from the first conversation.

Clear communication, respect and choice should be present before any service begins.

AFTER YOU CONTACT US

You won’t be left wondering what comes next.

We’ll review your message, contact you in a way that works for you, and agree on a useful next step.

01 We understand your enquiry

We use what you’ve shared as the starting point.

02 We contact you your way

We use your preferred contact method where possible.

03 We agree on a useful next step

There is no expectation to make every decision immediately.

Tell us what makes communication easier.

Interpreter, Easy Read, a support person, preferred contact method or another adjustment can be discussed.

Contact method · Best time · Accessibility · Support person

You remain in control of the conversation.

Asking a question or making an enquiry does not mean you have agreed to start services.

PREFER TO TALK?

0423 957 977

PREFER EMAIL?

contact@livelifesupport.com.au

Brisbane and surrounding communities

If there is an immediate threat to someone’s life or safety, call 000. This form is not an emergency response service.

SUPPORT ENQUIRY

Start a Support Conversation

Tell us what matters, what you are exploring and how you would prefer us to respond.

Private first contactAccessibility welcomeNo obligation

01About You02Support Context03What Matters04Contact Preferences

01 — ABOUT YOUTell us who we are speaking with.

Full name *I am enquiring as *Mobile number Email address *

02 — SUPPORT CONTEXTA few details help us give a useful first response.

Support to explore *Suburb or postcode NDIS plan status Plan management type When would you like support to begin? Referral organisation, if applicable

03 — WHAT MATTERSYour goals lead the conversation.

What would make everyday life work better? *Current supports or important context

04 — CONTACT PREFERENCESTell us how to make communication comfortable.

Preferred contact method *Best contact time Preferred language Would you like a support person involved? Communication or accessibility preferences

Private first contactChoose your response methodAccessibility preferences welcome

A CLEAR REFERRAL PATH

A referral can begin with a clear conversation.

Whether you are a support coordinator, family member, advocate or professional referrer, you can start with the practical information you already have.

Start with the information you already have.

You do not need to prepare unnecessary paperwork before making first contact. Share what helps us understand the participant, the support being explored and the preferred next step.

Participant voice stays visible.

The referral asks whether the participant knows about the referral, who should be contacted first and what communication preferences matter.

WHAT YOU CAN EXPECT

01 Participant awareness matters

We keep consent, authority and the participant’s involvement visible.

02 Practical information, not paperwork for its own sake

We focus on information that helps us understand fit, availability and first contact.

03 A clear first handover

The referrer and participant should know what happens after the referral is received.

PARTICIPANT-CENTRED FROM THE FIRST HANDOVER

A referral should keep the participant visible.

Good referral information helps us understand the person, the request and the preferred first contact without losing sight of choice and consent.

AFTER YOU SEND A REFERRAL

A clear handover into conversation.

We review the referral, clarify anything essential and identify the most useful next contact before services begin.

01 We review the referral

We check participant context, support needs and the contact details provided.

02 We clarify anything essential

If important information is missing, we contact the referrer respectfully rather than creating unnecessary back-and-forth.

03 We agree the next useful contact

Availability and a suitable first conversation are clarified before any service arrangement begins.

Tell us what makes communication work for the participant.

Interpreter, Easy Read, communication devices, a support person or another adjustment can be included in the referral.

Participant contact · Best time · Accessibility · Support person

Authority and consent stay visible.

A referral should support the participant’s choices, not replace them. The form asks who should be contacted first and whether the participant is aware.

NEED TO DISCUSS A REFERRAL?

0423 957 977

EMAIL A REFERRAL QUESTION

contact@livelifesupport.com.au

Brisbane and surrounding communities

If there is an immediate threat to someone’s life or safety, call 000. This form is not an emergency response service.

REFERRAL

Send a Participant-Centred Referral

Provide the practical information needed for us to understand the referral and make appropriate first contact.

Private first contactAccessibility welcomeNo obligation

01About The Referrer02About The Participant03Support & Referral Context04Contact & Authority

01 — ABOUT THE REFERRERTell us who is making this referral.

Referrer full name *Organisation *Your role *Referrer phone *Referrer email *

02 — ABOUT THE PARTICIPANTProvide only the information needed to begin the referral conversation.

Participant name *Participant suburb or postcode Is the participant aware of this referral? *Who should we contact first? *

03 — SUPPORT & REFERRAL CONTEXTHelp us understand the reason for referral and support being explored.

Support to explore *NDIS plan status Plan management type Preferred start timeframe Reason for referral *Participant goals or desired outcomes Important communication, safety or support considerations

04 — CONTACT & AUTHORITYChoose the best way for us to continue and confirm authority.

Preferred contact method *Best contact time Participant communication or accessibility preferences

Share only what is needed. Avoid attaching or entering unnecessary medical records, identity documents or unrelated personal information in this first-contact form.

Private first contactChoose your response methodAccessibility preferences welcome

QUESTIONS ARE WELCOME

You can start with a simple question.

Use this pathway when you want to understand services, availability, service areas, NDIS-related information or simply where to begin.

You do not need the right terminology.

Tell us what you want to understand in your own words. We can help identify the most relevant information or pathway.

A clear answer is a useful first step.

We aim to respond in plain language and redirect the enquiry only when another pathway would serve you better.

WHAT YOU CAN EXPECT

01 Ask before you decide

A general enquiry does not commit you to receiving support or making a referral.

02 We can point you in the right direction

If another page or form is more suitable, we explain where to go next.

03 Your communication preferences matter

Tell us whether phone, email, SMS first or another adjustment would make the response easier.

A SIMPLE QUESTION IS ENOUGH

You do not need the right terminology to contact us.

A straightforward question can be enough to begin. Tell us what you want to understand and we can make the next step clearer.

AFTER A GENERAL ENQUIRY

Simple question. Clear response.

A general enquiry should reduce uncertainty rather than create more complexity.

01 We read your question

Your message is reviewed and directed to the appropriate team member.

02 We respond in your preferred way

Phone, email or SMS-first preferences are respected where possible.

03 We explain the next useful step

If another pathway is more suitable, we tell you how to continue.

Ask for information in a useful format.

Interpreter, Easy Read, extra time or another communication adjustment can be requested even for a simple question.

Contact method · Best time · Accessibility · Clear information

There is no obligation.

Getting information does not mean you have agreed to start services or make any decision about support.

PREFER TO ASK BY PHONE?

0423 957 977

PREFER EMAIL?

contact@livelifesupport.com.au

Brisbane and surrounding communities

If there is an immediate threat to someone’s life or safety, call 000. This form is not an emergency response service.

GENERAL ENQUIRY

Ask a General Question

Use this form for service, availability, service-area, NDIS or other general questions.

Private first contactAccessibility welcomeNo obligation

01Your Details02Your Question03Useful Context04How To Respond

01 — YOUR DETAILSEnough information for us to reply to your question.

Full name *I am contacting as Phone number Email address *

02 — YOUR QUESTIONChoose the closest topic and tell us what you would like to know.

Enquiry topic *Suburb or postcode How can we help? *

03 — USEFUL CONTEXTOptional details can help us direct the question efficiently.

Support or service you are asking about NDIS plan status, if relevant

04 — HOW TO RESPONDChoose a comfortable way to continue.

Preferred contact method *Best contact time Communication or accessibility preferences

Private first contactChoose your response methodAccessibility preferences welcome

YOUR EXPERIENCE MATTERS

Tell us what worked — or what could be better.

Feedback can be a compliment, suggestion, positive experience or practical idea for improvement. You can share what matters without turning it into a complaint.

Positive feedback has a place here.

Tell us what worked well, what felt respectful or who you would like recognised. Good practice deserves to be visible too.

Suggestions can be practical and specific.

You can tell us what could change, what would make communication easier or what would improve the participant experience.

WHAT YOU CAN EXPECT

01 Your feedback is useful

We use what you share to recognise good practice and identify improvements.

02 You choose whether you want a response

You can request contact or select no response if you simply want the feedback recorded.

03 Respect remains central

Sharing feedback should not change the respect or quality of support you receive.

FEEDBACK CAN STRENGTHEN SUPPORT

Tell us what should continue, change or improve.

Positive feedback and constructive suggestions both help us understand the participant experience and where improvement may be useful.

AFTER YOU SHARE FEEDBACK

Your message is treated as useful information.

Feedback should reach the right people and be used to recognise good practice or improve what needs attention.

01 We receive and record it

Your feedback reaches the appropriate team.

02 We review what it tells us

We consider what should be recognised, improved or followed up.

03 We respond if requested

Where you ask for contact, we use your preferred response method where possible.

Choose how feedback should be followed up.

Phone, email, SMS first, accessibility needs or no response can all be indicated.

Response method · Best time · Accessibility · No response needed

Your feedback can stand on its own.

You do not have to turn feedback into a complaint unless that is what you want. You remain in control of what you share.

TALK ABOUT YOUR FEEDBACK

0423 957 977

WRITE TO THE TEAM

contact@livelifesupport.com.au

Brisbane and surrounding communities

If there is an immediate threat to someone’s life or safety, call 000. This form is not an emergency response service.

FEEDBACK

Share Feedback in Your Own Words

Tell us what worked, what could improve, or what you would like recognised.

Private first contactAccessibility welcomeNo obligation

01About You02Your Feedback03What You Want Us To Know04Response Preferences

01 — ABOUT YOUYou can identify yourself or share only the contact details you are comfortable providing.

Full name (optional) I am sharing this as Phone number (optional) Email address (optional)

02 — YOUR FEEDBACKTell us what kind of feedback you are sharing.

This feedback is about *Service, team or location (optional)

03 — WHAT YOU WANT US TO KNOWTell us what went well or what could be improved.

What would you like us to know? *Is there someone you would like us to recognise?

04 — RESPONSE PREFERENCESTell us whether and how you would like a response.

Preferred response Best contact time Communication or accessibility preferences

Private first contactChoose your response methodAccessibility preferences welcome

YOUR VOICE HAS A PLACE HERE

You deserve to be heard.

Share a complaint in your own words. This space is here to understand your experience, what did not feel right and what you would like to happen next.

Tell us what feels important.

Describe the experience in your own words. Include a date, the service involved or who was affected only where this helps explain your complaint.

A respectful response starts with listening.

You can involve a representative or advocate and tell us how you would like us to respond.

WHAT YOU CAN EXPECT

01 Your complaint is taken seriously

We use the information you share to understand what needs attention.

02 Your choices remain visible

Tell us the outcome you are hoping for and any communication preferences.

03 Respect throughout the process

Speaking up should not change the respect or quality of support you receive.

A CLEAR SPACE TO SPEAK UP

Your experience matters.

A complaint can help us understand what did not work, what needs attention and where change may be needed.

AFTER YOU SHARE

A clear way to move forward.

We review what you have shared and consider the response or next step that fits your complaint.

01 We review your complaint

We consider the details, the issue and the outcome you have requested.

02 We respect your response preferences

Choose phone, email, SMS first or no response needed where appropriate.

03 We explain the next useful step

Where a response is requested and contact details are provided, we can discuss what happens next.

Choose support for this conversation.

An advocate, interpreter, support person, Easy Read or another communication adjustment can be discussed.

Contact method · Best time · Accessibility · Support person

Choose what you share.

Name and contact details are optional in this form. If you want a reply, please provide a suitable phone number or email address.

TALK ABOUT YOUR COMPLAINT

0423 957 977

WRITE TO THE TEAM

contact@livelifesupport.com.au

Brisbane and surrounding communities

If there is an immediate threat to someone’s life or safety, call 000. This form is not an emergency response service.

COMPLAINT

Complaint

Complete only what is relevant. Fields marked with an asterisk are required; optional fields can be left blank.

Private first contactAccessibility welcomeNo obligation

01About You02What Happened03What Would Help04Response Preferences

01 — ABOUT YOUYou can provide only the contact details you are comfortable sharing.

Full name (optional) I am making this complaint as Phone number (optional) Email address (optional)

02 — WHAT HAPPENEDYou do not need formal complaint language. Tell us what occurred in your own words.

The complaint is mainly about *Is anyone at immediate risk? *When or where did this happen? Please tell us what happened *People or services involved (optional)

03 — WHAT WOULD HELPTell us what outcome or next step would feel useful.

What outcome would you like? *Anything else about the outcome you want Would you like an advocate or support person involved?

04 — RESPONSE PREFERENCESChoose how we should contact you about this complaint.

Preferred response Best contact time Communication or accessibility preferences

Share only what is needed. Avoid attaching or entering unnecessary medical records, identity documents or unrelated personal information in this first-contact form.

Private first contactChoose your response methodAccessibility preferences welcome

SAFETY & SAFEGUARDING

You can raise a concern without having every answer.

Tell us what you observed, were told or believe needs attention. You do not need to investigate or prove a concern before contacting us.

Immediate risk is asked directly.

The form keeps the immediate-risk question visible so safety information is not buried inside a general message.

A careful response starts with understanding.

You can share only what you know, involve a support person or advocate and tell us what communication approach would help.

WHAT YOU CAN EXPECT

01 Safety information is taken seriously

We identify immediate-risk and safeguarding information first.

02 Your choices remain visible

Tell us what you would like to happen next and how you prefer us to communicate where a response is appropriate.

03 Respect and privacy throughout the process

Raising a concern should not reduce the respect, dignity or quality of support you receive.

A CLEAR SPACE TO RAISE A CONCERN

Safety and safeguarding information deserves a visible pathway.

Tell us what you observed, were told or believe requires attention. You are not expected to investigate before speaking up.

AFTER YOU RAISE A CONCERN

A clear way to move forward.

Risk information is identified first, then the concern is reviewed through the appropriate internal pathway.

01 We review the risk information

Immediate-risk and safeguarding details are identified first.

02 We consider what action is needed

The concern is reviewed through the appropriate internal pathway.

03 We explain the next step where appropriate

Where a response is requested and appropriate, we explain what happens next.

Choose support for this conversation.

An advocate, interpreter, support person, Easy Read or another communication adjustment can be discussed.

Contact method · Best time · Accessibility · Support person

Choose what you share.

Share the information you have. Name and contact details can be limited to what is necessary, and you do not need to prove the concern before raising it.

TALK ABOUT YOUR CONCERN

0423 957 977

WRITE TO THE TEAM

contact@livelifesupport.com.au

Brisbane and surrounding communities

If there is an immediate threat to someone’s life or safety, call 000. This form is not an emergency response service.

CONCERN

Raise a Safety or Safeguarding Concern

Tell us what you observed, were told or believe needs attention. Immediate danger belongs with emergency services on 000.

Private first contactAccessibility welcomeNo obligation

01About You02The Concern03Next Step04Response Preferences

01 — ABOUT YOUShare only what is needed for us to understand and respond to the concern.

Full name (optional) I am raising this concern as Phone number (optional) Email address (optional)

02 — THE CONCERNSafety and safeguarding concerns deserve a clear pathway.

This concern is mainly about *Is anyone at immediate risk? *Person affected or participant name (optional) When or where did this occur? Please describe the concern *Has any action already been taken?

03 — NEXT STEPTell us what would help you feel the concern is being addressed appropriately.

What would you like to happen next? Would you like an advocate or support person involved?

04 — RESPONSE PREFERENCESChoose how we should contact you where a response is requested.

Preferred response Best contact time Communication or accessibility preferences

Share only what is needed. Avoid attaching or entering unnecessary medical records, identity documents or unrelated personal information in this first-contact form.

Private first contactChoose your response methodAccessibility preferences welcome

YOUR VOICE MATTERS HERE

Something Didnu2019t Feel Right? Tell Us.

Feedback can help us recognise what is working and understand where something needs attention. If you have a concern or complaint, you deserve a clear and respectful way to raise it.

FeedbackComplimentComplaintConcern

BEFORE YOU SEND

Hereu2019s What You Can Expect

A few things to help the contact process feel clearer, more comfortable and easier to navigate.

Your information is treated with care

Only share what is relevant and what you are comfortable providing through the website form.

Communication can be adapted

Tell us if you need an interpreter, Easy Read, a support person or another adjustment.

The next step should be clear

We use your enquiry to understand what happens next rather than overwhelm you with information.

An enquiry is not a commitment

Asking a question or exploring support does not mean you have agreed to start services.

URGENT SUPPORT

Need urgent help right now?

Live Life Support is not an emergency service. If there is immediate danger or a life-threatening emergency in Australia, call 000.

Call 000

WHENEVER YOUu2019RE READY

Sometimes the Next Step Begins With Being Heard.

Whether you have a straightforward question, are exploring support, are contacting us for someone else or need to raise something important, you are welcome to start the conversation.

Person-centredNo pressure to decideClear next steps

Start a Conversation Explore Get Support