Accessible information should support choice, independence and equal access.

Live Life Support aims to provide online information and contact pathways that people can use in different ways, including people with disability, older people, people using assistive technology, people with temporary impairments and people accessing the website on small screens or slower connections.

We treat accessibility as part of respectful communication, participant choice and equal access to information.

Live Life Support designs and reviews this website with the Web Content Accessibility Guidelines (WCAG) 2.2 in mind and aims toward Level AA outcomes where reasonably applicable. WCAG provides internationally recognised guidance for making digital content more perceivable, operable, understandable and robust.

Accessibility is an ongoing process. Different browsers, devices, assistive technologies and third-party services can affect the final experience, so we also rely on practical testing and feedback from users.

The website is designed to adapt across phones, tablets, laptops and larger screens. Content should reflow so that ordinary information can be read without unnecessary horizontal scrolling.

If a page does not reflow properly when you enlarge text, zoom the page or use a small screen, please tell us so the barrier can be reviewed.

Important navigation, links, buttons, forms, tabs and cookie controls are intended to be usable without a mouse. Keyboard users should be able to move through interactive controls and activate them using standard keyboard commands.

If you encounter a control that cannot be reached or operated from the keyboard, please report the page and the action you were trying to complete.

The website provides visible focus indicators so keyboard users can identify which link, button or field is active. We also aim to prevent fixed or overlay content from obscuring the element that currently has focus.

Navigation is designed so that links remain understandable and submenu choices can be opened and closed on smaller screens. Menu controls communicate their state to assistive technologies where appropriate.

If the main navigation does not take you directly to the information you need, the Sitemap and Contact pathways provide additional ways to continue.

Pages use consistent structural regions and headings to help visitors scan content and to support people who navigate by landmarks or heading level with a screen reader. A skip link is provided so keyboard and screen-reader users can move past repeated navigation to the main page content.

Live Life Support uses responsive text, spacing and controlled line lengths to support readability. Visitors should be able to enlarge browser text or zoom the page while retaining access to essential information and controls.

Important information is not intended to depend only on text embedded inside an image.

Core text, buttons and interface elements are designed with colour contrast in mind. Important information is not intended to rely on colour alone; labels, text, icons, borders or other visual cues are used where additional meaning is needed.

Links and buttons are intended to use clear labels that describe their action or destination. Important controls are designed with practical clickable or tappable areas so they are easier to use on touch screens and for people with reduced dexterity.

Meaningful images are intended to include alternative text that communicates their relevant purpose or information. Decorative images should avoid creating unnecessary repetition for screen-reader users.

If an image contains information that is not available in another accessible form, contact Live Life Support and ask for the information in an alternative format.

Where an icon is decorative, nearby visible text provides the meaning. Where an icon is used as the main control, the control is intended to have an accessible name so its purpose can be understood by assistive technology.

Animation is used selectively and is not required to understand essential content. The website responds to reduced-motion preferences where supported so non-essential movement can be limited or disabled.

Essential information remains available when motion is reduced.

Where the website uses rotating hero content, visitors can use manual controls and a pause/play control. Content that is not currently visible is intended to stay out of ordinary keyboard navigation until it becomes active.

Reduced-motion preferences are taken into account so visitors are not required to experience unnecessary automatic movement.

Live Life Support forms use visible labels and identify required information. Where practical, fields use appropriate input types and include clear instructions, privacy information and communication choices.

You can also tell us about accessibility or communication preferences where a form provides that option.

When a form contains an error, the website aims to identify the field that needs attention and provide a written explanation of what should be corrected. Error information is not intended to rely on colour alone.

After a successful submission, a visible confirmation is provided. Some sensitive complaint, referral or risk information may not be automatically restored after an error because we aim to avoid unnecessary retention of sensitive narrative information.

The Contact page separates common reasons for contacting Live Life Support, including Support Enquiry, Referral, General Enquiry, Feedback, Complaint and Concern. Only the selected pathway is shown so the information and questions remain relevant to the reason for contact.

Dedicated pages such as Make a Referral, Feedback & Complaints and Report a Concern are also available for visitors who prefer to go directly to a specific pathway.

The cookie preference panel is designed to support keyboard use and assistive technologies. It provides clear Essential, Analytics and Marketing choices and can be reopened from the Cookie Policy using the Manage Cookie Preferences control.

The website uses standard HTML structure and accessibility information to support screen readers and other assistive technologies. This includes relationships for navigation, tabs, dialogs and dynamic form-status messages where needed.

Because assistive technologies and browsers can behave differently, please report anything that is confusing, missing or difficult to operate in your setup.

Accessibility also includes understanding. Live Life Support aims to use direct headings, plain explanations, consistent navigation and visible next steps. Important pathways such as Contact, Feedback & Complaints, Report a Concern and Get Support are kept distinct so visitors can choose the action that best matches their situation.

Where an NDIS or service term may be unfamiliar, supporting context is provided on the relevant page wherever reasonably possible.

When Live Life Support provides PDFs, Word documents or other downloads, we aim to make important information accessible and to avoid relying on inaccessible scanned images for essential participant information.

If a document is difficult for you to use, contact us and request the information in another practical format. Where reasonably possible, we will provide an alternative way to access the essential information.

Some external tools or services may have accessibility limitations outside the direct control of Live Life Support. Examples can include maps, video players, scheduling tools, social-media content or external documents.

Where a third-party service creates a barrier to essential information or an important action, contact us so we can discuss another practical way to provide the information or complete the step where reasonably possible.

The website is designed for current mainstream browsers and responsive devices. Exact presentation and interaction can differ between browsers, operating systems, accessibility settings and assistive technologies.

If you experience a compatibility problem, you may tell us the browser, device or assistive technology involved if you are comfortable doing so. You do not need to provide disability or medical information simply to report a website barrier.

Live Life Support reviews accessibility as website content, forms and services change. We use a combination of technical checks, responsive and keyboard testing, accessibility review and user feedback to identify areas that may need improvement.

No single test can identify every barrier, so feedback from people using the website in different ways is valuable.

If something on the website is difficult to read, navigate, understand or operate, please tell us which page you were using, what you were trying to do and what happened. If you are comfortable, you can also tell us the browser, device or assistive technology involved.

Contact contact@livelifesupport.com.au or use the Contact page. We will review the issue and, where reasonably possible, provide another way to access essential information while the barrier is investigated. Accessibility concerns can also be raised through our feedback and complaint pathways.