Understand how Live Life Support uses website technologies and manage optional preferences.

This Cookie Policy explains how Live Life Support uses cookies and similar technologies when you visit our website. It describes the technologies needed for essential functions, the optional categories that may be used, and the choices available to you.

This policy should be read together with our Privacy Policy, which explains how Live Life Support manages personal information more broadly.

Cookies are small data files that a website or related service can store or read through a browser. Similar technologies can include local storage, session storage, pixels, tags or other tools that remember choices, maintain security or support website services.

In this policy, the term cookie technologies is used broadly where the same privacy choice applies, even when a particular technology is not technically a cookie.

Essential technologies support functions that are necessary for the website to operate securely and reliably. They may be used to remember privacy choices, protect forms, maintain security, support accessibility or keep core website functions working.

Because these functions are necessary for the service you request from the website, they are not controlled by the optional Analytics or Marketing switches.

Analytics technologies can help an organisation understand how people use a website, such as which pages are visited and whether visitors encounter technical problems. Live Life Support treats analytics as optional unless a particular technology is genuinely necessary for another essential purpose.

If analytics is enabled on this website, it is intended to load only when the Analytics preference has been selected.

Marketing technologies can be used for campaign measurement, advertising audiences, remarketing or similar promotional purposes. Live Life Support treats these technologies as optional.

If marketing technologies are introduced, they are intended to load only when the Marketing preference has been selected. Disability, health, complaint or participant-service information should not be used for inappropriate advertising targeting.

Where optional categories are available, you can choose Essential only, enable Analytics, enable Marketing, or save another combination offered by the preference panel. Choosing Essential only does not prevent access to core Live Life Support information or contact details.

Your cookie preference is normally stored in your browser so the website can remember the selection when you return. If you clear browser data, use a different browser or device, or use private browsing, you may be asked to choose again.

The current Live Life Support preference is generally remembered for approximately 180 days unless you clear browser data earlier or the website needs to ask again because the consent choices have materially changed.

You can reopen the preference panel at any time using the Manage Cookie Preferences control on this page. Saving a new selection updates the choice used for future website loading.

If you switch off an optional category, Live Life Support will stop intentionally loading future website technologies controlled by that category. The page may refresh so optional tools that were already active are no longer used for the current page session.

Withdrawing consent does not automatically erase information that an external provider may already have received. Where a third-party service offers its own deletion or privacy controls, those controls may also be relevant.

Most browsers allow you to block or delete cookies, clear local storage, restrict cross-site tracking or use private browsing. These controls operate separately from the Live Life Support preference panel.

Blocking all browser storage may stop some legitimate website functions from remembering your choices. Your browser or device provider can explain the controls available on your device.

Live Life Support or its hosting and security providers may use essential technologies to protect the website, forms and accounts from malicious traffic, automated abuse, suspicious login activity or other security threats. These services may process technical information such as IP address, browser information, request patterns or security identifiers where reasonably necessary for protection and troubleshooting.

Our hosting, network or security providers may create technical logs needed to deliver, secure and troubleshoot the website. Logs can include information such as IP address, time, requested page, browser or device information and response status.

These operational records are different from optional marketing cookies, although some technical information may still be personal information and is managed in accordance with our Privacy Policy and applicable requirements.

Some website functions may rely on third-party providers, such as hosting, security, maps, video, scheduling, forms or document services. A third-party service may have its own privacy and cookie practices.

Where an optional third-party service is used, Live Life Support aims to connect it with the appropriate preference category and to provide an alternative route to essential information where reasonably possible.

The presence of an Analytics preference does not necessarily mean a particular analytics provider is currently active. If Live Life Support enables an analytics service, the service will be reviewed for its purpose, privacy settings and consent requirements, and this policy will be updated when a material change needs to be disclosed.

If Live Life Support introduces advertising, social-media or campaign-measurement technologies, they will be treated as optional unless another lawful and properly disclosed basis clearly applies. Where relevant, this policy and the Privacy Policy will be updated to explain the use of those services.

External video, map, scheduling or document platforms can use their own cookies or browser storage. Where practical, Live Life Support may delay optional embedded content until the relevant preference is enabled or provide a privacy-enhanced mode.

Declining optional tracking should not prevent you from accessing essential contact information. If an important embedded service is not accessible to you, please contact us for another practical way to obtain the information.

Live Life Support may ask you to review your cookie preferences again when the stored preference expires or when website technologies or consent categories change materially. This helps ensure that an older choice is not treated as consent for a substantially different use.

Cookie preferences are generally stored in the browser where the choice was made. A selection on one phone, browser profile or computer may not automatically apply to another device. Private or incognito sessions may also discard the preference when the session ends.

Some hosting, analytics, advertising or embedded-service providers may use infrastructure outside Australia. If a third-party service receives personal information, its privacy practices and overseas processing arrangements may be relevant in addition to this Cookie Policy.

Material third-party services are considered as part of Live Life Support’s broader privacy obligations and information-handling practices.

Live Life Support does not use the website’s cookie-preference system as a mechanism to sell personal information. Optional analytics or marketing information, if used, should be connected with a clearly defined and appropriately disclosed purpose.

Information about disability, health, complaints, concerns or participant services should not be turned into advertising audiences merely because a person visited the Live Life Support website or contacted the organisation. Service communications are also separate from promotional marketing.

Your cookie choice should not prevent access to essential Live Life Support contact details or core policy information. The preference controls are designed to be usable with keyboard navigation and assistive technologies, and accessibility barriers can be reported through our Accessibility or Contact pathways.

Live Life Support may update this Cookie Policy when website services, security tools, analytics, embedded content, advertising technologies or consent controls change. The current version and review date will be published on this page.

If you have a question about cookies, optional preferences or website privacy, contact Live Life Support at contact@livelifesupport.com.au. For broader information about how we manage personal information, see our Privacy Policy.