FREQUENTLY ASKED QUESTIONS
Clear answers to the questions people often ask before choosing a provider.
Use these frequently asked questions to understand first contact, service fit, availability, participant choice, funding, referrals, communication, feedback and concerns. If your situation is specific or you cannot find the answer you need, you can contact Live Life Support without committing to a service arrangement.
Registered NDIS ProviderBrisbane and surrounding communities
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YOUR NEXT STEP
Clear answers make better decisions easier.
Find practical information about choosing a provider, availability, getting started, funding, communication, referrals, complaints and changes to support. If your circumstances do not fit a standard question, use Contact or Get Support and describe what you need in your own words.
Getting started and availabilityFind practical answers about first contact, service fit and what happens next.
Choice, communication and fundingReview common questions about participant preferences, plan context and support arrangements.
Referrals, feedback and concernsGo directly to the pathway that matches the issue or action you need.
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Clear answers to common questions, with room to contact us if your situation is different.
How do I start a conversation with Live Life Support?
Use Get Support, request a callback or contact the team directly. You do not need to have every detail decided before asking questions.
What information helps you check service availability?
The support type, suburb or usual location, preferred days or times and any important communication or accessibility requirements are useful starting points.
Can I ask questions before agreeing to services?
Yes. You can ask about support scope, availability, worker fit, communication, pricing information and what the next step would involve.
Can a family member, carer or referrer contact you?
Yes, but participant consent and authority still guide how personal information is shared and who can make decisions.
How are worker preferences discussed?
Tell us what matters to the participant, including communication style, cultural considerations, routines and other preferences relevant to a workable match.
What if my support needs or schedule change?
Contact the team as early as possible so the arrangement can be reviewed and any change can be confirmed clearly.
How do I give feedback or make a complaint?
Use the Feedback & Complaints pathway on the website or contact the team directly. Feedback should not affect your right to respectful support.
How do I report a safety or quality concern?
Use Report a Concern for non-emergency issues. If there is immediate danger or an emergency, call 000.
Can I use the website with a keyboard or assistive technology?
The website is designed with keyboard access, visible focus, responsive layouts and reduced-motion support, and accessibility feedback is welcomed.
Where can I read about privacy?
The Privacy Policy explains what information may be collected, why it may be used, how it is protected and how to raise a privacy concern.
Can I change cookie preferences later?
Yes. Open the Cookie Policy and use Manage Cookie Preferences to reopen the preference panel and change optional analytics or marketing choices.
Where can I find all website pages?
Use the Sitemap to browse the complete site by category or search for a page directly.
Do you provide emergency services?
No. The website and support enquiry forms are not emergency-response services. For immediate danger or a life-threatening emergency, call 000.
What if I still cannot find the answer I need?
Contact Live Life Support and describe what you are trying to work out. The team can point you to the most relevant next step.
STILL NEED HELP?
Choose a direct next step
If your question is specific to your situation, use the pathway that is easiest for you.
Get Support
You do not need every NDIS support detail worked out before you contact us. Start with what you know: the support you are exploring, your goals, suburb or usual support location, preferred timing and anything important about communication or accessibility. The dedicated Support Enquiry form helps our team understand practical fit and a useful next step.
ExploreRequest a Callback
If now is not a convenient time to talk, use the dedicated callback form to tell us who to contact, the best way and time to reach you, and what you would like to discuss. You can use the callback to ask about supports, availability, referrals, funding context or the next step.
ExploreContact
Whether you are a participant, family member, carer, nominee, support coordinator, referrer or professional, the right first step may be different. Choose Support Enquiry, Referral, General Enquiry, Feedback, Complaint or Concern. The matching guidance and form will open together so your message starts in the right place.
Explore