PARTICIPANT INFORMATION
Participant information that makes rights, choices and next steps easier to find.
This participant hub brings together the information people commonly need when starting or using NDIS supports with Live Life Support. Find guidance about getting started, service agreements, plan context, rights, resources, feedback, complaints and concerns without having to search across unrelated parts of the website.
Registered NDIS ProviderBrisbane and surrounding communities
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Registered NDIS ProviderPerson-centred supportChoice & controlDaily livingCommunity participationBuilding confidenceSupport across Brisbane & surrounding communities
CHOOSE YOUR PATHWAY
The right information can give you more control over the next decision.
This participant hub brings together the practical information people often need before and during a support relationship: getting started, rights, service agreements, NDIS plan context, feedback, complaints and concerns. Go directly to the topic that matters without having to understand the whole website first.
Getting StartedA clear path from first contact to a workable support arrangement.
Using Your NDIS PlanUnderstand how goals, funding categories and service arrangements connect in practical support.
Your RightsKeep choice, dignity, privacy, respect and the right to speak up visible.
EXPLORE THE PATHWAYS
Find the information that fits your next step
Each pathway is presented separately so you can move directly to the information that matters.
01
Getting Started
A clear path from first contact to a workable support arrangement.
Explore
02
Using Your NDIS Plan
Understand how goals, funding categories and service arrangements connect in practical support.
Explore
03
Your Rights
Keep choice, dignity, privacy, respect and the right to speak up visible.
Explore
04
Service Agreement
Know what you are agreeing to before support begins.
Explore
05
Feedback & Complaints
Say what worked, what did not and what needs to change.
Explore
06
Report a Concern
A clear way to raise a safety, conduct or quality concern.
ExploreWHAT STAYS CENTRAL
Clear information is part of participant choice and control.
The website should help you understand options without forcing every person through the same pathway.
Know your rights
Information should be clear enough to support informed choices.
Stay involved
Participant voice remains visible in decisions and reviews.
Speak up safely
Feedback, complaints and concerns have clear pathways.
A CLEAR PATHWAY
From question to a workable next step
The process should stay understandable from first contact onward.
Find your information
Go directly to rights, plan information, agreements, resources, feedback or concern pathways.
Read in your own time
Participant information is separated so you can focus on the topic that matters now.
Ask for clarification
You can involve someone you trust and ask questions before deciding.
Use the right pathway
Feedback, complaints and concerns each have a visible route when you need to speak up.
IN REAL LIFE
Information is most useful when it connects with everyday decisions.
Support choices make more sense when the person, routines, communication, location and goals are considered together.
- 01Person and preferences
- 02Everyday routines and places
- 03Communication and consent
- 04A clear next step
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Clear answers to common questions, with room to contact us if your situation is different.
Where can I find information about my rights?
The Your Rights page explains key participant rights and links to feedback, complaint and concern pathways.
What if I need help understanding a service agreement?
You can ask questions before signing or agreeing to arrangements. The Service Agreement page also explains the kinds of details that should be clear.
How can I provide feedback or make a complaint?
Use the Feedback & Complaints pathway, or contact the team directly. You can involve a trusted person or advocate if you choose.
How do I report a safety or quality concern?
Use the Report a Concern pathway. If anyone is in immediate danger or there is an emergency, call 000.
Can someone I trust help me understand participant information?
Yes. You can involve a trusted person, representative or advocate if you choose, while keeping the participantu2019s own rights, consent and preferences central.