QUALITY & SAFEGUARDING
Safe support, clear rights and participant voice belong together.
Quality and safeguarding should be visible in everyday service delivery. Live Life Support aims to protect dignity, privacy, informed choice and safe practice while making it clear how participants can ask questions, give feedback, make a complaint or raise a concern when something does not feel right.
Registered NDIS ProviderBrisbane and surrounding communities
01 / 02
ABOUT THIS PAGE
Safe support should protect rights without taking away choice.
Quality and safeguarding work best when dignity, privacy, consent, participant voice and clear accountability reinforce one another. This page brings together the standards participants should expect and the feedback, complaint and concern pathways available when something needs attention.
Human rights in practiceDignity, privacy, non-discrimination and respect for the participant’s legal and human rights should be visible in everyday service…
Choice and decision-makingParticipants are supported to express preferences, make informed decisions and remain central to choices about their support.
Accessible communicationInformation should be explained in a way the participant can understand, using their communication preferences wherever reasonably possible.
HUMAN RIGHTS IN EVERYDAY PRACTICE
Dignity, non-discrimination and participant voice are not optional extras.
Human rights belong beside practical safeguards and clear speaking-up pathways. Participants should be able to understand the standards they can expect and know where to go if dignity, safety, privacy, choice or service quality needs attention.
Fair and respectful service
Treat participants fairly and without discrimination, with dignity, privacy and individual identity respected.
Participant-directed communication
Make information understandable and support informed choice, self-determination and decision-making.
Accessible feedback pathways
Make it reasonably easy to ask questions, give feedback, complain or report a concern without waiting for a formal review.
CORE SAFEGUARDS
Rights, choice, communication and response pathways
The page is organised around protections and communication pathways participants should be able to find easily.
01
Human rights in practice
Dignity, privacy, non-discrimination and respect for the participant’s legal and human rights should be visible in everyday service delivery.
02
Choice and decision-making
Participants are supported to express preferences, make informed decisions and remain central to choices about their support.
03
Accessible communication
Information should be explained in a way the participant can understand, using their communication preferences wherever reasonably possible.
04
Feedback and concerns
Participants and others can ask questions, give feedback, make a complaint or report a concern through clear and accessible pathways.
SPEAKING UP
Different issues need different pathways
You can start with a question, feedback, a complaint or a concern. Immediate danger should be directed to 000.
Ask a question
Seek clarification about support, rights, safety or expectations.
Give feedback
Share what is working or what could be improved.
Make a complaint
Use the dedicated complaint pathway if something needs formal attention.
Report a concern
Use the concern pathway for safety, conduct or quality issues; call 000 for immediate danger.
PARTICIPANT PATHWAYS
Go directly to the right information
These pages explain rights and provide dedicated ways to speak up.
Your Rights
Participant rights remain relevant before, during and after support begins. This page explains dignity, privacy, informed choice, consent, communication, safe service delivery and the right to raise feedback, complaints or concerns, including where to seek external help if an issue cannot be resolved directly.
ExploreFeedback & Complaints
Tell Live Life Support what worked well, what could be improved or what needs formal attention. This page explains the feedback and complaint pathway and provides a dedicated form so participants, families, carers, advocates and other authorised people can share an experience clearly, request a response and identify any communication or accessibility preferences.
ExploreReport a Concern
Use this dedicated pathway to raise a non-emergency safety, safeguarding, privacy, conduct or service-quality concern. The form asks about immediate risk, what happened, who may be affected and how you would prefer us to respond. For immediate danger or a life-threatening emergency in Australia, call 000.
ExploreFREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Clear answers to common questions, with room to contact us if your situation is different.
How can I raise a concern?
Use the Report a Concern or Feedback & Complaints page, call the team, or use another communication method that is accessible to you.
What if there is immediate danger?
Call 000 for emergency assistance. Live Life Support is not an emergency service.