REQUEST A CALLBACK

Choose a time that suits you, and we will make the conversation useful.

If now is not a convenient time to talk, use the dedicated callback form to tell us who to contact, the best way and time to reach you, and what you would like to discuss. You can use the callback to ask about supports, availability, referrals, funding context or the next step.

Get Support Call 0423 957 977

Registered NDIS ProviderBrisbane and surrounding communities

YOUR NEXT STEP

Sometimes the easiest first step is simply choosing a better time to talk.

Use the dedicated Contact-quality callback form to choose a convenient contact time and tell us which NDIS support question or service topic you would like to discuss. A small amount of context helps the team prepare, while the conversation itself remains the place to ask questions and decide what you want to do next.

Choose a suitable timeTell us when contact is easier for you.

Share the topicA small amount of context helps the team prepare for a useful conversation.

Keep the first step simpleThe callback is a place to ask questions and decide whether another step is useful.

REQUEST A CALLBACK

Tell us when to call and what you would like to discuss.

Use this focused callback form to choose a suitable contact time, preferred contact method and the topic you would like to discuss so the team can prepare for a useful conversation.

A CONVERSATION AT A TIME THAT WORKS

Choose a time that makes the conversation easier.

If a phone conversation is easier than completing a longer enquiry, tell us how to reach you and what you would like to discuss. You do not need to prepare everything before the call.

A callback can simply be a first conversation.

Use the form to tell us the topic, a convenient time and any communication preferences. The call does not commit you to starting services.

We will start with what you want to understand.

Ask about supports, availability, referrals, service areas or the next step. We can use the call to make the pathway clearer.

WHAT YOU CAN EXPECT

01 A convenient contact time

Tell us the time of day that works best and we will use it where reasonably possible.

02 No pressure to decide

A callback can be used simply to ask questions and understand your options.

03 Communication preferences are welcome

Tell us about accessibility, language or communication adjustments that would help.

A SIMPLE WAY TO START

Sometimes speaking with a real person is the easiest next step.

A callback can reduce back-and-forth and give you space to ask questions in your own words.

AFTER YOU REQUEST A CALLBACK

We use the details you provide to prepare for a useful call.

Your request is reviewed and the team contacts you using the phone number and timing information you supplied.

01 We receive your request

The topic and contact details are reviewed.

02 We call at a suitable time

We use your preferred time where reasonably possible.

03 We make the next step clear

The call can end with information, another question or an agreed next action.

Tell us what makes phone communication easier.

Interpreter, extra time, a support person or another communication adjustment can be requested.

Best time · Preferred language · Accessibility · Support person

A callback is not a commitment.

You can use the conversation to gather information before deciding whether any further step is right for you.

NEED TO CALL NOW?

0423 957 977

PREFER EMAIL INSTEAD?

contact@livelifesupport.com.au

Brisbane and surrounding communities

If there is an immediate threat to someone’s life or safety, call 000. This form is not an emergency response service.

REQUEST A CALLBACK

Tell Us When to Call

Share your contact details, a convenient time and a short note about what you would like to discuss.

Private first contactAccessibility welcomeNo obligation

01Your Details02About The Call03Communication Preferences

01 — YOUR DETAILSTell us who to call and how we can reach you.

Full name *Best phone number *Email address (optional)

02 — ABOUT THE CALLA short note helps us prepare for a useful conversation.

What would you like to discuss? *Best time to call *What would you like us to know before we call? *

03 — COMMUNICATION PREFERENCESTell us what would make the call easier.

Preferred language (optional) Would you like a support person involved? Communication or accessibility preferences

Private first contactChoose your response methodAccessibility preferences welcome

BEFORE THE CALL

Make the callback easier to use

These points help keep the process clear without asking for unnecessary information.

Preferred day and time

Tell us when a callback is most likely to be convenient for you.

Best phone number

Provide the number you want the team to use for the callback.

Support or topic

A short note helps the team prepare for the conversation.

Communication preferences

Tell us anything that may make the conversation easier or more accessible.

No pressure to proceed

A callback can simply be used to ask questions and understand the next step.

CLEAR AND RESPECTFUL

The first step should be useful without creating pressure.

You can ask questions, provide context and choose how you want the next conversation to happen.

Convenience

Choose a time that makes it easier to have the conversation.

Questions welcome

Use the callback to ask about fit, availability, services or the next step.

No commitment

A callback is a conversation, not an obligation to proceed.

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Clear answers to common questions, with room to contact us if your situation is different.

When will you call me?

The team will use the preferred time you provide where possible. Exact timing depends on team availability.

Do I have to know exactly which support I need?

No. You can describe the situation or question and use the callback to work out the next useful step.

What if I miss the call?

You can submit another callback request or contact the team directly using the phone or email details on the website.