SERVICE AGREEMENT
Understand your service agreement before support begins.
A service agreement records what a participant and provider have agreed about NDIS supports and how they will work together. This page explains practical areas to check, including the supports, schedule, prices or charges, responsibilities, communication, changes, cancellations and what to do if something goes wrong.
Registered NDIS ProviderBrisbane and surrounding communities
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WHAT THIS MEANS FOR YOU
Know what is agreed before support begins.
A service agreement should clearly explain what supports will be provided, how and when they will be delivered, relevant costs, responsibilities and how changes are handled. Understanding those details helps participants make informed choices and return to a clear record of what was agreed.
Services and agreed scopeThe agreement should identify what support will be provided, where it will occur and what sits outside theu2026
Schedules and cancellation expectationsUsual days, times, notice periods and what happens when plans change should be written in clear language.
Fees and invoicingApplicable rates, travel or other agreed charges, invoicing arrangements and payment responsibilities should be understandable before services start.
KEY INFORMATION
The important parts, made easier to scan
Use these points as a practical guide, then ask questions where your situation is different.
Services and agreed scope
The agreement should identify what support will be provided, where it will occur and what sits outside the agreed service.
Schedules and cancellation expectations
Usual days, times, notice periods and what happens when plans change should be written in clear language.
Fees and invoicing
Applicable rates, travel or other agreed charges, invoicing arrangements and payment responsibilities should be understandable before services start.
Participant and provider responsibilities
Both parties should be able to see what they are responsible for, including communication, safety information and respectful conduct.
Feedback, changes and ending services
The agreement should explain how to request changes, raise concerns, review the arrangement or end services where appropriate.
A PRACTICAL PATHWAY
Turn information into a clear next step
Participant information should make action easier rather than create more paperwork.
Read the details
Review the support, schedule, rates and responsibilities.
Ask questions
Clarify anything that is uncertain before agreeing.
Confirm consent
Proceed only when the participant or authorised representative understands the arrangement.
Use the change pathway
Update the agreement when circumstances materially change.
YOUR INFORMATION, YOUR CHOICE
Clear information supports informed decisions.
You can ask questions, involve someone you trust and use feedback or concern pathways when needed.
Plain language
The agreement should be understandable enough to support informed decisions.
Shared expectations
Support, schedule, responsibilities and communication should be clear.
Changes and concerns
The agreement should explain how updates, cancellations, feedback and concerns are handled.
PARTICIPANT PATHWAYS
Other participant information you may need
Move directly to the next relevant page.
Your Rights
Participant rights remain relevant before, during and after support begins. This page explains dignity, privacy, informed choice, consent, communication, safe service delivery and the right to raise feedback, complaints or concerns, including where to seek external help if an issue cannot be resolved directly.
ExploreFeedback & Complaints
Tell Live Life Support what worked well, what could be improved or what needs formal attention. This page explains the feedback and complaint pathway and provides a dedicated form so participants, families, carers, advocates and other authorised people can share an experience clearly, request a response and identify any communication or accessibility preferences.
ExploreFunding & Fees
This page is not a price list. It explains the practical funding and service-agreement questions that help participants understand how support will be paid for, what is being agreed, which charges may apply, how invoices work and what to do when a plan or support arrangement changes.
ExploreFREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Clear answers to common questions, with room to contact us if your situation is different.
What should a service agreement make clear?
The agreed support, schedule, responsibilities, communication, pricing or funding expectations and review and change processes should be understandable.
Can I ask questions before agreeing?
Yes. You should have room to ask questions and seek clarification before agreeing to an arrangement.
What if something changes later?
Changes can be discussed and documented so the agreement continues to reflect the working arrangement.