YOUR FIRST CONVERSATION
A first conversation can begin with questions, not commitments.
The first conversation is an opportunity to understand whether Live Life Support may be a suitable provider for the support you are considering. You can ask questions, share your goals, location, timing and communication preferences, and decide whether you want to continue. Making contact does not commit you to services.
Registered NDIS ProviderBrisbane and surrounding communities
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YOUR NEXT STEP
The first conversation should give you clarity, not pressure.
Ask about supports, availability, communication, schedules, funding context and what happens before services begin. We may ask practical questions to understand your request, but making contact does not create a service agreement or require you to proceed.
What support are you looking for?Describe the practical support being considered and what the participant wants that support to make easier or more…
Where and when is support needed?Share the usual suburb or support location, preferred days, times and any important scheduling constraints.
What matters most to the participant?Tell us about routines, goals, worker preferences, cultural considerations or other details that should guide the conversation.
WHAT TO BRING TO THE CONVERSATION
A few practical details can make the first conversation more useful
You do not need every detail finalised. Start with what you know and ask questions about the rest.
What support are you looking for?
Describe the practical support being considered and what the participant wants that support to make easier or more possible.
Where and when is support needed?
Share the usual suburb or support location, preferred days, times and any important scheduling constraints.
What matters most to the participant?
Tell us about routines, goals, worker preferences, cultural considerations or other details that should guide the conversation.
Are there communication or accessibility preferences?
Let us know about preferred communication methods, processing time, interpreters, mobility access or other adjustments that may help.
Who should be involved in next steps?
With participant consent, identify any family, carer, referrer, coordinator or trusted person who should be included in future communication.
NO PRESSURE
A first conversation should help you understand, not rush you into a decision.
Ask questions, clarify fit and proceed only when the next step makes sense.
Listen first
Start with what you are looking for and what matters most.
Clarify fit
Discuss support type, location, timing and practical requirements.
Leave with clarity
The conversation should end with a visible next step, not pressure.
A CLEAR PATHWAY
From first conversation to a visible next step
The purpose is clarity: what we know, what still needs checking and what happens next.
Tell us what you need
Start with the support, location and practical context.
Ask questions
Use the conversation to understand fit and availability.
Clarify the next step
Know what information or action comes next.
Decide in your own time
A first conversation does not require you to proceed.
OTHER WAYS TO START
Choose the contact pathway that works for you
You can call, request a callback, make a referral or send a general enquiry.
Request a Callback
If now is not a convenient time to talk, use the dedicated callback form to tell us who to contact, the best way and time to reach you, and what you would like to discuss. You can use the callback to ask about supports, availability, referrals, funding context or the next step.
ExploreMake a Referral
Use this dedicated referral pathway if you are a support coordinator, family member, nominee, health professional or another authorised referrer. Share the participant’s consent or authority, requested support, location, timing, communication preferences and relevant practical context so Live Life Support can check service fit and current availability.
ExploreContact
Whether you are a participant, family member, carer, nominee, support coordinator, referrer or professional, the right first step may be different. Choose Support Enquiry, Referral, General Enquiry, Feedback, Complaint or Concern. The matching guidance and form will open together so your message starts in the right place.
ExploreFREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Clear answers to common questions, with room to contact us if your situation is different.
Do I need to have my whole support plan worked out first?
No. The first conversation can begin with what is currently difficult, what you want support to make possible and the practical details you already know.
What should I have ready before we talk?
If available, know the support type, suburb, preferred timing, communication preferences and who should be included in future conversations.
Can I ask about service fit without committing?
Yes. A first conversation is an opportunity to ask questions and check whether the support request and current availability look workable.
Can someone I trust join the conversation?
Yes, when the participant wants that person involved and agrees to their participation.