NDIS REFERRALS

A clear NDIS referral starts with consent, practical context and the participant’s goals.

Use this dedicated referral pathway if you are a support coordinator, family member, nominee, health professional or another authorised referrer. Share the participant’s consent or authority, requested support, location, timing, communication preferences and relevant practical context so Live Life Support can check service fit and current availability.

Get Support Call 0423 957 977

Registered NDIS ProviderBrisbane and surrounding communities

YOUR NEXT STEP

A good referral gives enough context to respond well—without taking over the participant’s voice.

The dedicated Contact-quality referral form separates referrer details from participant information and asks about consent, requested support, location, timing, communication and practical considerations. That structure helps the team check fit and availability while keeping participant preferences visible.

Participant consent or authorityKeep the participant’s involvement and information-sharing authority visible.

Support request and contextShare the support, goals, location, timing and communication information needed to check fit.

Clear next stepThe team reviews fit and availability before any service commencement is assumed.

REFERRAL FORM

Send a participant-centred referral.

Use this focused referral form to share participant consent or authority, requested support, goals, location, timing, communication preferences and the practical context needed to check service fit and availability.

A CLEAR REFERRAL PATH

A referral can begin with a clear conversation.

Whether you are a support coordinator, family member, advocate or professional referrer, you can start with the practical information you already have.

Start with the information you already have.

You do not need to prepare unnecessary paperwork before making first contact. Share what helps us understand the participant, the support being explored and the preferred next step.

Participant voice stays visible.

The referral asks whether the participant knows about the referral, who should be contacted first and what communication preferences matter.

WHAT YOU CAN EXPECT

01 Participant awareness matters

We keep consent, authority and the participant’s involvement visible.

02 Practical information, not paperwork for its own sake

We focus on information that helps us understand fit, availability and first contact.

03 A clear first handover

The referrer and participant should know what happens after the referral is received.

PARTICIPANT-CENTRED FROM THE FIRST HANDOVER

A referral should keep the participant visible.

Good referral information helps us understand the person, the request and the preferred first contact without losing sight of choice and consent.

AFTER YOU SEND A REFERRAL

A clear handover into conversation.

We review the referral, clarify anything essential and identify the most useful next contact before services begin.

01 We review the referral

We check participant context, support needs and the contact details provided.

02 We clarify anything essential

If important information is missing, we contact the referrer respectfully rather than creating unnecessary back-and-forth.

03 We agree the next useful contact

Availability and a suitable first conversation are clarified before any service arrangement begins.

Tell us what makes communication work for the participant.

Interpreter, Easy Read, communication devices, a support person or another adjustment can be included in the referral.

Participant contact · Best time · Accessibility · Support person

Authority and consent stay visible.

A referral should support the participant’s choices, not replace them. The form asks who should be contacted first and whether the participant is aware.

NEED TO DISCUSS A REFERRAL?

0423 957 977

EMAIL A REFERRAL QUESTION

contact@livelifesupport.com.au

Brisbane and surrounding communities

If there is an immediate threat to someone’s life or safety, call 000. This form is not an emergency response service.

REFERRAL

Send a Participant-Centred Referral

Provide the practical information needed for us to understand the referral and make appropriate first contact.

Private first contactAccessibility welcomeNo obligation

01About The Referrer02About The Participant03Support & Referral Context04Contact & Authority

01 — ABOUT THE REFERRERTell us who is making this referral.

Referrer full name *Organisation *Your role *Referrer phone *Referrer email *

02 — ABOUT THE PARTICIPANTProvide only the information needed to begin the referral conversation.

Participant name *Participant suburb or postcode Is the participant aware of this referral? *Who should we contact first? *

03 — SUPPORT & REFERRAL CONTEXTHelp us understand the reason for referral and support being explored.

Support to explore *NDIS plan status Plan management type Preferred start timeframe Reason for referral *Participant goals or desired outcomes Important communication, safety or support considerations

04 — CONTACT & AUTHORITYChoose the best way for us to continue and confirm authority.

Preferred contact method *Best contact time Participant communication or accessibility preferences

Share only what is needed. Avoid attaching or entering unnecessary medical records, identity documents or unrelated personal information in this first-contact form.

Private first contactChoose your response methodAccessibility preferences welcome

A USEFUL REFERRAL

The details that help us assess the referral

These points help keep the process clear without asking for unnecessary information.

Participant consent

Confirm that the participant knows about and consents to the referral and contact where required.

Requested support

Describe the support being considered and the practical outcome or need behind the request.

Location and schedule

Include the participant’s suburb and preferred days or times so availability can be checked.

Communication and accessibility

Share relevant communication, accessibility or cultural considerations that can help the first conversation.

Useful support context

Provide enough context to understand the request without sending unnecessary sensitive information.

Safety information

Include information that is important for safe planning. Immediate danger or emergencies should be directed to 000.

CLEAR AND RESPECTFUL

The first step should be useful without creating pressure.

You can ask questions, provide context and choose how you want the next conversation to happen.

Consent

Participant authority or consent is confirmed before referral information is used.

Useful context

Share enough practical information to understand the requested support without collecting unnecessary detail.

Fit before commencement

Service type, location, timing and current capacity are checked before any arrangement is assumed.

WHAT HAPPENS NEXT

Referral to a clear next step

A referral is reviewed before any service commencement is assumed.

Referral received

The information is reviewed for consent, support request and practical context.

Clarify details

The team may ask for additional information that is reasonably necessary.

Check fit and availability

Support type, location, timing and capacity are considered.

Explain the next step

The participant or referrer is told what happens next and can ask questions.

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Clear answers to common questions, with room to contact us if your situation is different.

Who can make a referral?

A participant, family member, support coordinator, representative or other referrer may contact the team, with appropriate participant consent where required.

What information is useful in a referral?

Participant consent, requested support, location, preferred schedule, contact details and relevant communication or accessibility information are useful starting points.

What happens after a referral is submitted?

The team reviews the information, may ask follow-up questions, checks service fit and availability, and explains the next step.

Should I send detailed sensitive records through the web form?

Only provide information that is reasonably necessary for the referral. The team can explain a more appropriate pathway if further sensitive documentation is needed.