FEEDBACK & COMPLAINTS

Your feedback matters, and complaints should be safe to raise.

Tell Live Life Support what worked well, what could be improved or what needs formal attention. This page explains the feedback and complaint pathway and provides a dedicated form so participants, families, carers, advocates and other authorised people can share an experience clearly, request a response and identify any communication or accessibility preferences.

Get Support Call 0423 957 977

Registered NDIS ProviderBrisbane and surrounding communities

WHAT THIS MEANS FOR YOU

You should be able to speak up and know what happens next.

Feedback can recognise good support, suggest improvements or raise something that needs formal attention. This page gives you a dedicated Contact-quality pathway to explain the experience in your own words, identify the outcome you are seeking and choose how you would prefer Live Life Support to respond.

Feedback is welcomeRecognise what worked well or suggest a practical improvement.

Complaints have a clear pathwayExplain what happened, what outcome you are seeking and how you prefer a response.

Immediate danger is differentCall 000 for immediate danger or an emergency; the website form is not an emergency response service.

FEEDBACK & COMPLAINTS

Your experience deserves a clear place to be heard.

Use this dedicated form to share a compliment, suggestion, service experience or complaint. Immediate-risk information, preferred outcomes and communication choices remain visible.

YOUR EXPERIENCE MATTERS

Tell us what worked, what did not, or what needs to change.

Use this page to share positive feedback, a suggestion or a complaint. You can write in your own words and provide only the information that is relevant to what you want us to understand.

You choose what kind of message this is.

The form lets you identify a compliment, suggestion, service experience or complaint without making you use formal language.

Speaking up should feel safe and respectful.

You can involve an advocate or support person, ask for communication adjustments and tell us whether you want a response.

WHAT YOU CAN EXPECT

01 Your message is taken seriously

Positive feedback and complaints are both useful information about the participant experience.

02 Immediate risk is not buried

The form asks directly whether anyone may be at immediate risk so safety information stays visible.

03 You can tell us what would help

Where relevant, explain the outcome, change or recognition you would like us to consider.

A CLEAR PLACE TO SPEAK UP

Your experience deserves a visible pathway.

Feedback can recognise good support. Complaints can help us understand what did not work and what needs attention.

AFTER YOU SHARE

Your message is reviewed through the appropriate pathway.

We identify whether the message is feedback, a complaint or a safety issue, then use the information you provided to determine the next useful step.

01 We receive and record it

Your message reaches the appropriate team.

02 We review what needs attention

Feedback, complaint and immediate-risk information are considered separately where required.

03 We respond if requested

Where you ask for contact and provide suitable details, we use your preferred response method where possible.

Choose support for this conversation.

An advocate, interpreter, support person, Easy Read or another communication adjustment can be discussed.

Response method · Best time · Accessibility · Support person

You remain in control of what you share.

Name and contact details are optional. If you want a response, provide a suitable phone number or email address.

TALK TO THE TEAM

0423 957 977

WRITE TO THE TEAM

contact@livelifesupport.com.au

Brisbane and surrounding communities

If there is an immediate threat to someone’s life or safety, call 000. This form is not an emergency response service.

FEEDBACK & COMPLAINTS

Share Feedback or Make a Complaint

Choose the type of message that best fits, tell us what happened or what worked, and add the outcome you would like where relevant.

Private first contactAccessibility welcomeNo obligation

01About You02What You Would Like To Share03What Would Help04Response Preferences

01 — ABOUT YOUYou can identify yourself or share only the contact details you are comfortable providing.

Full name (optional) I am sharing this as Phone number (optional) Email address (optional)

02 — WHAT YOU WOULD LIKE TO SHAREChoose the closest type and tell us what happened or what worked.

This message is mainly about *Is anyone at immediate risk? *Service, team or location (optional) What would you like us to understand? *

03 — WHAT WOULD HELPAdd an outcome, change or recognition if that is relevant to your message.

What would you like to happen next? (optional) Is there someone you would like us to recognise? (optional) Would you like an advocate or support person involved?

04 — RESPONSE PREFERENCESTell us whether and how you would like a response.

Preferred response Best contact time Communication or accessibility preferences

Share only what is needed. Avoid attaching or entering unnecessary medical records, identity documents or unrelated personal information in this first-contact form.

Private first contactChoose your response methodAccessibility preferences welcome

YOUR PATHWAY

What you can include and choose

These points help keep the process clear without asking for unnecessary information.

Tell us what happened

Describe the experience, event or issue in your own words and include dates or details that may help us understand it.

Tell us what you want to happen

You can explain the outcome, response or change you are seeking.

Choose a safe contact method

Tell us how you prefer to be contacted and anything that may make communication easier.

You can get help to complain

A trusted person, advocate, family member or representative can support you if you choose.

NDIS Commission complaint pathway

You can make a complaint directly to the NDIS Quality and Safeguards Commission. You can also call 1800 035 544 for information about the Commission complaint process.

Independent advocacy is available

An independent advocate can help you understand your rights, communicate your concerns or take part in a complaint process if you choose.

CLEAR AND RESPECTFUL

You can speak up about what worked, what did not and what needs to change.

You can ask questions, provide context and choose how you want the next conversation to happen.

Be heard

Explain what happened, what worked or what needs to change.

Choose support

You can involve a trusted person, representative or advocate if you want.

Clear response

The complaint pathway should make the next review or response step visible.

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Clear answers to common questions, with room to contact us if your situation is different.

Will making a complaint affect my support?

A complaint should be handled respectfully and should not be a reason for unfair treatment. You can ask how the complaint will be managed and who will be involved.

Can someone help me make a complaint?

Yes. You can involve a trusted person, advocate, family member or representative if you choose.

Can I say what outcome I want?

Yes. The form includes space to explain what you would like to happen or what would help resolve the issue.

What if the matter is an emergency?

If anyone is in immediate danger or there is an emergency, call 000. The website form is not an emergency response service.